Terms & Conditions
By purchasing a Snow Farm NZ Pass you are deemed to have accepted these Terms & Conditions as they apply to your particular activity:
In these Terms & Conditions the following words have the following meaning: “Snow Farm NZ” means Snow Farm NZ Limited.
“Resort” means all of the area which Snow Farm NZ Limited operates its business activities including the access road.
“Trails” means all of the cross-country skiing trails located within the Resort.
“Terms & Conditions” means these terms and conditions as amended from time to time.
“Pass” means any seasons pass, day pass and half day pass & the products associated with them as defined below.
“Trail Pass Definitions”
1) Full day Trail Pass – Access to all trails from 9:00 am to 4:00 pm.
2) Afternoon Pass – Access to the trails from 12.30 pm to 4:00 pm.
3) Backcountry Pass – Trail and rental hire from 2:00 pm to 10:00 am the following day.
1) Adult is defined as aged 18+.
2) Child is defined as aged 6-17 years or still attending secondary school.
3) Children aged 5 or under are entitled to free skiing at Snow Farm the Resort.
4) Family comprises of 2 parents & 2 children immediate family only; children must still be attending school.
All ages for season pass purchases are taken as at 1 June in each year We and we reserve the right to request proof of age or eligibility at any time.
Snow Farm NZ is a New Zealand owned company. The name that will appear on your receipt will be Snow Farm NZ .
The period of operation for Snow Farm NZ’s winter season is normally usually Mid-June – Late September in each year. The period of operation for Snow Farm NZ’s summer season is normally December – April in each year. The duration of the respective seasons will be subject to snow quantity and conditions, weather & market conditions and may vary from the above dates as a result. Snow Farm NZ offers no warranty in respect of the winter or summer seasons, operating days and/or the number of facilities operating on any day or time.
All prices quoted on this website are in New Zealand dollars and are valid at the time of printing but subject to change without notice. Rates All prices quoted include GST.
Purchasers of a Snow Farm NZ pass will be deemed to have accepted the following Terms & Conditions:
3.1. All users of the Resort must at all times have a valid Pass. If a pass holder has forgotten their Pass a replacement Pass can be arranged at the mountain Ticket Office.
3.2. A lost or stolen Pass must be reported to Snow Farm NZ immediately. A replacement Pass may be issued at the discretion of Snow Farm NZ. A $10 fee may be charged for a replacement Pass.
3.3. Passes remain the property of Snow Farm NZ and are non-transferable,. non-resalable and are for the named Pass holders personal use only.
3.4. A Pass may only be used by the person whose name and photograph have been assigned to the Pass. Fraudulent use of Pass will result in will result in confiscation of the Pass and prosecution of all parties involved.
3.5. A Pass cannot be used for commercial purposes without the prior written consent of Snow Farm NZ.
3.6.The pass holder uses the Resort at his/her own risk and assumes all risk of personal injury & property loss or damage
3.7. The Pass holder agrees to the rules, regulations & directions as expressed or implied by Snow Farm NZ from time to time. All Pass holders must abide by the Snow User’s Responsibility Code.
3.8. Misconduct as determined by Snow Farm NZ in its sole discretion will result in withdrawal or suspension of Pass privileges. Misconduct also covers unsocial behaviour & terms expressed or implied at the Resort.
3.9. Any breach of these Terms & Conditions by a Pass holder may result in the cancellation of the Pass & all associated privileges.
3.10. Any person who uses or attempts to use the Resort without a valid Pass & without reasonable excuse will be subject to:
- Prosecution and/or;
- Requirement to purchase a valid lift Pass for that day and/or;
- A penalty of $150 and/or a trespass notice preventing further access to the Resort & all other ski areas in the Southern Lakes region for a period of 2 year.
3.11. Snow Farm NZ passes are non-refundable. However, refunds may be considered on medical grounds only, when supported by a doctor’s certificate and in snow Farms sole discreation. Refund applications must be in writing supported documentation & sent to email@example.com. The basis of any refund will may be determined with regard to the usage of the Pass at that time & is at the absolute discretion of Snow Farm NZ. Snow Farm NZ reserves the right to apply any processing charges for refund applications. A fee of $30 may be charged to cover any associated costs.
3.12. Snow Farm NZ Trails are groomed for skis and snowshoes and must not be used without the appropriate equipment.
3.13. Access to the Trails outside of normal operating hours of 9:00am to 4:00pm is strictly prohibited unless prior approval is given by Snow Farm NZ management. All use of the resort outside operating hours must complete a safety briefing with management prior to any access being granted.
3.14. Access to Trails is controlled by Snow Farm NZ management and any failure to adhere to rules and conditions as outlined in the safety briefing will result in your privileges being revoked.
3.15. Snow Farm NZ permits dogs to be brought onto the Resort and Trails provided a dog pass has been purchased. Dog passes need to be worn on the dog at all times. Dogs must be on a leash everywhere except hanging valley. Be mindful that not everyone enjoys dogs and dogs must be kept in control at all times. Failure to keep your dog under control could result in the dog pass being removed for the day or reminder of the season along with the owner’s Pass being revoked for a day or longer period as determined by Snow Farm NZ. All dog poo must be removed from the trails. Owners must sign a Dog Policy and Waiver which Snow Farm will have a record of and any breach of these Terms & Conditions or the Dog Policy and Waiver may result in the dog pass being cancelled.
3.16. If you have booked through a third party provider, please check with your travel agent/booking site for their individual Cancellation Policy.
4.1. To the maximum extent permitted by law, Snow Farm NZ is not liable for any loss, damage or injury including direct, indirect or consequential loss suffered by any personarising out of or in connection with the use of the Pass or the Resort. Nothing in these terms and conditions limits or excludes any right or remedies that cannot be limited or excluded, including under the Consumer Guarantees Act 1993
4.2. Snow sports and activities provided by Snow Farm NZ (including the use of the access road) inherently carry risk and are potentially hazardous. In recognition of the risks associated with undertaking activities with (and all access to) the Resort, you agree to use the Resort with full knowledge and appreciation of all such risks. Snow Farm NZ takes all practical steps where possible to identify and mitigate hazards and obstacles within the Resort however you accept that the risk of persona injury and property loss or damage may result from your use of the Resort.
4.3. Snow Farm NZ provides free parking at the Resort but takes no responsibility for any damage caused to any vehicles parked or driven onto the Resort caused by any third party, storm or adverse weather event. You acknowledge and agree that any vehicle parked in the Resort’s car park is solely at your own risk party, storm or adverse weather event. You acknowledge and agree that any vehicle parked in the Resort’s car park is solely at your own risk.
5. Back Country Huts
5.1. Back country huts must be booked and paid for in full prior to the commencement of the stay as determined by Snow Farm NZ in its sole discretion.
5.2. All refund requests must be received in writing & acknowledged and accepted by Snow Farm NZ in writing in its absolute discretion.
5.3. If a back country hut booking is cancelled or modified 30 days or more prior to the arrival date a minimum of $200 administration fee applies.
5.4. Any back country hut cancellations within 30 days of arrival are non-refundable.
5.5. If you have booked through a third party, please check with your travel agent/booking site for their individual Cancellation Policy.
5.6. Back country Hut bookings cancelled by management of Snow Farm NZ will be fully refunded. We may wish to cancel your booking due to snow safety and or weather conditions and reserve the right to cancel any such booking at any time by notice in writing.
5.7. A Pass is required during winter and rentals equipment may be hired to be purchased to gain access to the back country, if you don’t have your own equipment.
5.8. Summer use is strictly one vehicle per exclusive hut booking approval in writing of Snow Farm management.
5.9. All bookings will receive a Hut Information Sheet this outlines separate Summer and Winter Terms and Conditions.
6.1. You will need to provide a valid credit card for each rental agreement to secure payment of the rental fee.
6.2. All rental equipment must be returned in the same condition at the end of your rental period of the agreement.
6.3. If any rental equipment (including clothing) is not returned or is returned in a damaged condition, we will make contact with you to discuss damage & may charge your credit card for the full replacement value of any damaged or unreturned items of rental equipment. You authorise Snow Farm NZ to deduct any such costs as a result of loss or damage to Snow Farm NZ’s equipment as part of a rental agreement
7.1. A valid credit card number is required at the time of booking to secure your lesson unless pre-paid online.
7.2. A phone number that you will be contactable on during your holiday is required at time of booking.
7.3. Bookings are not confirmed until paid in full.
7.4 Bookings can be rescheduled with no charge with more than 24hrs prior notice Bookings can be rescheduled with no charge with more than 24hrs prior notice
7.5. There will be a 50% charge for lesson bookings that are cancelled between 2 & 24hrs notice prior to the lesson taking place.
7.6. There will be no refunds if the booking is cancelled less than 2hrs before the scheduled start time of the lesson, or in a “no show” situation.
7.7. Snow Farm NZ will run lessons unless Resort is on hold or closed due to weather conditions and Snow Farm NZ reserves the right to cancel any lessons at any time.
7.8. Minimum numbers are required to run a group lesson (2) and if those minimum numbers are not your lesson will be private and either an increase in the price or shortened to 30 mins, as a result of the group lesson becoming a private lesson you will be charged. Your instructor will give you the options to chose.
7.9 All group lessons and packages are open-dated & can be used on any day of the winter season purchased in and not carried forward to any subsequent winter or summer season.
8. Drone Use
8.1 Due to NZ Civil Aviation laws Snow Farm NZ does not permit the use of drones anywhere within the Resort. Commercial film production must apply for a consent from Snow Farm NZ Management prior to any filming or production work being undertaken. Email firstname.lastname@example.org. Snow Farm NZ may impose any conditions it thinks fit in terms of areas and times of access where any such request is granted.
9. Snow Fun Zone Tubing
9.1 Snow Fun users must follow the rules and regulations set out.
10. Biathlon Range
10.1. The biathlon range is in operation between the hours of 8:30am and 10:30am Sunday through Friday. During biathlon operating hours the following trails are closed: Mary’s Trail, Sprint Trail, D9 Express, and Whoopity Doo. Snow Farm does not operate the range. Use of the range must be arranged in advance with the Wanaka Biathlon Club Inc and Snow Farm NZ. All Persons using the range must follow the instructions of the range office
11.1. Group and school prices only apply to pre-booked schools.
11.2 School rate for the backcountry huts bookings do not apply to Weekend nights (Friday & Saturdays) during the winter season. These are charged at exclusive rates only.
11.3 School must be pre-arranged and booked in to receive schools rates. New Zealand schools only
12. Back Country Access
12.1 The road toll of $20 must be paid to use the DOC access through the Snow Farm
13. Team passes Season Passes
13.1 Each member must have a valid day or season pass before entering the trails
13.2 Teams may apply Snow Farm Management to train after hours. Grooming requests please inform management.
13.3 The biathlon club may charge a fee to use there range. https://www.wanakabiathlon.co.nz/